Welcome & General Information 6 | P a g e www.kutztown.edu/thekey Where do I begin to seek a solution to my problem? If an issue arises for you, the first step in the process is that the student should first contact the faculty, administrator, or staff to try and resolve the issue in an appropriate, equitable, and respectful manner. Based on the successful conclusion of the matter on the part of both parties, no further action is warranted, and the matter is considered closed by both the student and the unit, program, department, individual or office of the university involved. If the issue is not resolved satisfactorily, the meeting may be followed up with the faculty, administrator, or staff's direct supervisor. If the issue is still not resolved in a mutually agreeable manner, then the university offers a resolution process where the student should contact the appropriate director or dean, see (link) below. Important exceptions to this set of steps are in specific instances of discrimination or sexual assault/harassment. The prescribed solution as outlined in the sections on Discrimination or Sexual Assault/Harassment, (at the link) below, should be followed. To assist you in knowing what to do, the following information is provided for your use (please refer to): https://www.kutztown.edu/contact/student-complaint-procedures.html.
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