5 - KEY PERFORMANCE INDICATORS 5.1. Applications, Admits, Deposits and Mel 5.2. Wait/hold times for financial aid calls Overall average wait time is 2 minutes with 8 of the 12 months less than one minute; however, during August when bills are due the average wait time is 6.5 minutes due to the volume of calls. 5.3. Length of financial aid calls Average length of a call is 3.5 minutes. 5.4. Response time for emails to admissions S.S. Response time for emails to financial aid 5.6. Turnaround time for transfer credit evaluation 5.7. Click thru rate from digital marketing campaigns 5.8. Other marketing related data 6 - FINANCE/BUDGET INFORMATION ❚ Four Year history 6.1. Revenues 6.2. Expenses E&G and Auxiliary revenues and expenses only includes the Education and General (E&G) funds and Auxiliary funds (Health Center, Ho using, Residence Life, ResNet, Dining, Student Union, Recreation Center and Transportation Services). Total University includes all revenues and expenses for the entire university, including funds for E&G, Auxiliary, Restri cted, Plant, etc. 6.3. Tuition 6.4. Fees Tuition and mandatory fees have been provided. Undergraduate tuition and fees provided are per semester. Graduate and Doctorate tuition and fees provided are per credit. 6.5. Institutional aid by scholarship 6.6. Foundation aid by unit (academic department, financial aid, athletics, admissions) 6.7. Housing Occupancy Rates by Hall Percent of housing beds occupied is provided for the prior 4 years. 83-84% occu- pancy overall occurred most frequently. Data chart shows breakdown by hall. 7 - OTHER KEY ENROLLMENT INDICATORS 7.1. Number of students who register and don’t attend orientation 7.2. Percentage of transfer students who choose to live on-campus 7.3. Percentage of Honors students at KU 8 - ENVIRONMENTAL SCAN DATA ❚ Comparison to key competitors: 8.1. Discount rate/Average financial aid award 8.2. Percentage of Pell eligible students 8.3. Percentage of Underrepresented minorities ❚ Percentage of the student body in majors: 8.4. Health professions 8.5. Engineering 8.6. Computer Science/IT
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